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Update your credit card, pause your membership, switch plans, or report an issue to us all in one place.
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FAQs

Do I need my unlimited tag number to cancel my plan or update my credit card on file?
Yes, If you do not have your unlimited tag number please contact us.
Where is my unlimited tag number?
If it was added to your car, it would be located in the upper, driver's side corner of your windsheild.(e.g. 12345+678910)
Can I change my plan type online?
Yes, we offer the convenience of updating your plan type online. Alternatively, you can also approach our attendant and they will assist you with the update offline.
How long does it take for my plan to be cancelled?
Your plan will continue to be active until your next billing date. You may continue to wash your vehicle during this time.
Will I receive a refund after cancelling my plan?
No, you will not receive a refund. Your plan will remain active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you will receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You will need to stop by the wash location to reactivate your plan.
What if I want to reactivate my account?
We cannot reactivate plans but you can repurchase a new plan.

Questions or Concerns?

Contact us know about any concerns you have with your service or purchasing and we will promptly attempt to resolve your concerns.


    Terms of Service

    Close the CTA

    I authorize Spot Free Car Wash to charge my credit card account the indicated purchase package price + applicable tax on a monthly basis for the selected plan. I understand this Automatic Recharge Authorization shall remain in force until I cancel by giving 7 days written notice or by cancelling online. I understand Spot Free Car Wash may cancel this plan at any time, and that the plan will be cancelled if the monthly charge is declined by the card processing system. I understand that circumstances may affect the availability of services, including equipment failure or inclement weather. I understand that monthly rates may be increased, with notice posted at the site at least 7 days in advance. I understand that if I cancel my plan online I will not receive a refund and can continue washing until my anniversary date. I understand there will be no refunds issued for partial months used.

     

    PLEASE NOTE: YOU MAY SEE AN ADDITIONAL CHARGE ON YOUR CREDIT CARD ACCOUNT AFTER PURCHASING THIS PLAN. THIS IS A VERIFICATION OF FUNDS ONLY AND WILL FALL FROM YOUR ACCOUNT ACCORDING TO YOUR CARD ISSUER POLICIES. TYPICALLY WITHIN A FEW DAYS.

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